Let’s Talk: The Power of Words: Why Language Matters

Mar 19, 2026 | Events, News, Webinars

Direct support professionals (DSPs) do some of the most important work in our communities. Every day, they help people live full lives in their homes, neighborhoods, workplaces, and relationships. They assist with daily routines, celebrate achievements, support through challenges, and often become a trusted and steady presence in someone’s life.

Because their role is so close and so personal, one of the most powerful tools they use is something we do not always think about: language. The words we choose, the tone we use, and the assumptions behind our language all shape how people experience support. For people with intellectual and developmental disabilities (IDD), language can either reinforce dignity and independence—or unintentionally diminish them.

Our March Let’s Talk webinar focuses on the importance of language. Joining John Raffaele this month is Courtney Kelly Chapman, Vice President of Training and Special Projects with The Council on Quality and Leadership. Courtney will discuss her article, The Power of Words: Why Language Matters in Supporting People with Intellectual and Developmental Disabilities.

 This live webinar is a companion to the most recent International Journal for Direct Support Professionals issue. ASL interpretation and closed captions will be available during the webinar. To review previous issues of The International Journal for Direct Support Professionals, click here.

March 26 | 2:00 – 3:00pm ET