Activities During The On-Site Workshop

Here is a listing of some highlights that Frontline Supervisors will experience during the on-site workshops conducted by those who completed the NADSP Frontline Supervisor Train-the-Trainer Curriculum.


Icebreaker, objectives of the program and setting the stage.

Purpose of The FLS Training - “The Why”

We explore why we need to develop and fortify Frontline Supervisors (personal outcomes, financial efficiencies, turnover decrease, staff morale are all parts of “why” we need this program) NADSP “believes” that Frontline Supervisors are the key to quality improvement in all organizations supporting people with disabilities.

NADSP National Competency Areas - The Foundation of “It All”

The 15 validated competencies are explored and become ultimately the lenses through that Supervisors observe and evaluate their staff.

National Frontline Supervisor Competencies

The 11 nationally validated Supervisor competencies are explored. These are the foundation of high-quality Frontline Supervisor Competence and serve as the basis for developing oneself as a manager, supervisor and leader.

Using the NADSP Code of Ethics

The values of direct support practice are experienced in an interactive session where participants use the NADSP Code of Ethics in situations of supervision.

Homework Assignments

Throughout the workshop there are fun and educational “homework activities to inspire, challenge and keep the learners engaged.

Recruiting, Hiring and Developing Direct Support Professionals

Critical to the retention of DSPs is the art of the “good hire” and the orientation of prospective and new staff. This session explores the use of Realistic Job Previews, interview techniques and how to engage direct support professionals in their initial and ongoing development as professionals

Developing Oneself As A Leader And Manager

Throughout the course of boot-camp this dynamic is discussed, challenged and reconciled. Management and leadership are not exclusive components of the Frontline Supervisor’s practice. They occur together.

Difficult Conversations We Have As A Frontline Supervisor

Confronting, counseling, correcting and other difficult discussions are a daily part of a supervisor’s role with subordinates. We use role-play and the sharing of personal stories to explore this challenging topic.

Relating And Responding To A Multi-Generational Workforce

“Baby-boomers”, “Generation X-ers”, “Millenials”. Volumes have been written about these different “types” in the workforce. We discuss the ways and best practices of communicating with a multi-generation workforce and how to navigate the many styles of communication, learning, understanding ways to lead each generation.

The NADSP Universal Evaluation Tool Based On NADSP Competencies

We have developed a standardized and universal performance evaluation tool. The session looks at how supervisors can move from an “annual” performance appraisal and use the NADSP Evaluation tool as an ongoing development tool.

The Great Egg Drop Leadership And Team-Building Exercise

Teams are established and the objective of this team/leadership building activity is that each team is charged to create an unusual product from inception to final reveal. The product is to be “marketed” as a single egg point of purchase item. Participants process their experience in light of the themes of teamwork, leadership, trouble-shooting and creativity.

“Putting It All Together” And The NADSP FLS Leadership Development Plan

The culmination of the entire experience of the training is continued in a final plan of professional development for the participants. Everyone commits to a plan that will encourage continued professional development using the National Frontline Supervisor Competencies.

Closing And Evaluation Of Boot-Camp

In an effort to measure the efficacy of the NADSP Frontline Supervisor Training and Curriculum we will administer an evaluation and survey. In partnership with the University of Delaware, the NADSP will measure the effect of the experience, material and overall program.