Date: October 26, 2020
Time: 12:00 am - 12:00 am
Location: Via Webinar

Families are complex and diverse, as well as critical support systems to many people with IDD. There are key skills that Direct Support Professionals (DSP) can practice and develop to help foster an effective working relationship with families. This webinar will review how effective communication, setting boundaries, respecting diversity and working through conflict can support DSPs working effectively with families.

Linda Borsato is a Social Service Worker graduate. She has been working with VITA Community Living Services for 23 years and is currently the Operational Residential Manager.

Heather Hermans has worked for over 25 years with people with intellectual disabilities and mental health support needs. She is a Developmental Services Worker graduate and currently works in the Clinical department at Vita Community Living Services.