NADSP E-Badge Earner of the Month: Kerri Hickey
Congratulations to Kerri Hickey who has been selected as the February 2026 NADSP E-Badge Academy Earner of the Month. We are recognizing Kerri for her excellent ‘Communication Modes’ E-Badge submission. This badge represents a direct support professionals’ work in using positive and respectful verbal, non-verbal and written communication a way that can be understood by the individual, and actively listens and responds to them in a respectful, caring manner.This badge is part of the Communication CMS Core Competency. It also aligns with the NADSP Competency Area of Communication.
Kerri works as a Senior LPN at Capital District Office for People With Developmental Disabilities (OPWDD). The mission of OPWDD is to help people with developmental disabilities live richer lives. Kerri is a participant in the New York State Certification program with OPWDD. You can learn more about this program by clicking here.
Kerri’s Experiences With The NADSP E-Badge Academy
The National Alliance for Direct Support Professionals (NADSP) recently asked Kerri about her experiences with the NADSP E-Badge Academy. The questions covered how she carries out her work, the skillsets she demonstrates on a daily basis, the impact that the E-Badge Academy has had on their professional recognition, and how they get credit for competency.
Describe the story you shared in carrying out that competency:
I shared a story about how you can communicate with someone who doesn’t use speech to communicate. You don’t always need a voice to be heard.
Why is this competency so important to DSPs?
Many DSPs will work with individuals who don’t always use their voice to communicate. It is so important to know and understand the individuals that you work with.
Have you used this competency in your work?
use this competency to communicate with people at the agency that I support. It’s important for people to be understood.
How can other DSPs replicate your practices?
Other DSPs can replicate my practices through training. The most important thing to remember is that you need to know the individuals you work with. Understand their care plans. Really get to know them. Listen to them. If they don’t verbalize, assess their body language – that will always tell a story. Watch facial grimacing to detect pain. Watch for smiles to indicate joy. I can’t express enough the importance of knowing the individual you work with. If you are new to a person, try to check in with seasoned team members. Read their protective oversight plans and understand their important medical details.
How does the NADSP E-Badge Academy benefit your agency?
NADSP E-Badge Academy benefits our agency as a way to encourage more training. Education is one of the best ways to help our staff serve our individuals.
How does NADSP E-Badge Academy benefit the people you support?
Better training= Better staff. Better staff= Better care.
What does the future hold for your involvement in the NADSP E-Badge Academy?
I can see future involvement in the NADSP E-Badge Academy, if they will allow it. I took away a lot of good information from this experience.
How has NADSP E-Badge Academy affected your professional image?
Although I have always felt a strong connection towards my occupation, NADSP E-Badge Academy has boosted my confidence by selecting me as an earner of the month. I do feel that I took a lot of knowledge away from going through the E-Badge Academy. My program gave me not only a bonus check, but I walked away with some very valuable information that I will utilize for a very long time. I am very grateful to have had this opportunity – Thank you!
Well Wishes from Capital District DDSO
Kerri has always been about promoting the best quality of life and putting the individuals needs first for over 25 years. She always has the individual’s best interest in mind whether it is providing them hands on care, advocacy or finding nursing coverage for upcoming storms to ensure continuity of care. She has held the hands of individuals through the laughter and tears. Kerri is a wonderful, hardworking Senior LPN and an amazing human being. She is a wealth of knowledge, and we are very lucky to have her as a part of the Nursing Department here at Capital District DDSO. We congratulate Kerri in being recognized publicly for what she has always done privately. “
– Erica Beer Iman, MSN, RN, Director of Nursing 1
The NADSP E-Badge Academy
The NADSP E-Badge Academy offers Direct Support Professionals (DSPs) and Frontline Supervisors (FLSs) the ability to earn national certification through stackable electronic badges. These badges demonstrate the knowledge, skills, and values that these professionals utilize every day, recognizing the professional development that might otherwise go unacknowledged. Through the NADSP E-Badge Academy, DSPs and FLSs are acknowledged for the experience and education that they bring to the human services field.
NADSP E-Badge Academy Earners Of The Month
NADSP E-Badge Earner of the Month: Kerri Hickey
NADSP E-Badge Earner of the Month: Jennifer Hardin
NADSP E-Badge Earner of the Month: Julius Nyabinda

